FAQ's

FREQUENTLY ASKED QUESTIONS

What is the return policy?

All items are made to order and CANNOT BE RETURNED unless the following applys:

Product arrived damaged
The wrong item was sent
The print on the item is noticeably off (Will not accept orders of the print is less than .5" off)
Manufacturing issues
Sent to the wrong address than entered at checkout ( f they can’t deliver the order, it’ll be returned. Once the order is returned, you’ll have 30 days to confirm the updated address for reshipping.)

If the above applies, contact customer support at .There is no need to send back your item since it is custom made. Once you contact customer support, they will replace or

I want to return my item. Where should I sent it?

MAYA GALORE Returns

US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
Australia:
- Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil

These addresses are STRICTLY for returns, though most of the time returning custom product NOT REQUIRED. Don’t uses this address for:

Legal correspondence.
Your business’s legal address.
General letters or documents not related to a return.

How much is shipping & when will I receive my item(s)?

Click here to see shipping rate chart.

What is my order is lost in the mail?

You’ll need to report the lost shipment within 30 days of the estimated delivery date. If the order is considered lost by the carrier and falls within this timeframe, we’ll cover the costs of reprinting and reshipping it.

Before we issue a reprint

To speed things up, we might ask you to help confirm a few details:

Check the shipping address: Ask your customer to make sure their delivery address was entered correctly.
Contact the local post office: Sometimes the package is nearby, and the post office can help locate it.

What if the tracking shows it was delivered?

If the tracking shows the package was delivered but your customer reports they didn’t receive it, we’re not able to cover the cost of a reprint or reshipment. However, you’re welcome to place a new order at your own expense if you choose to send a replacement.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat.